I've heard about it for years: The Nordstrom Way of customer service, ostensibly the gold standard by which all ofhter companies should be measured. Problem is, since I move to California and stepped into my first Nordstrom, I was, shall we say, underimpressed. I was not greeted, I was not assisted, etc. There was very little I noticed that was any different from Macy's down the mall.

Then I bought a suit.

The Nordstrom Men's department, specifically the suit department, is, indeed, the gold standard. The associate, Tom, not only helped me to find my size, but informed me that in two weeks the suit I liked would be on sale. $200 cheaper.

Two weeks later, I came back to buy it. Tom stayed with me the ENTIRE time I was being fitted by the tailor, even though we were waiting for her to finish with the customer in front of me. In a lesser store, he would have maybe excused himself and gone to reap some more commission while I was waiting for the fitting, but no. By my side the entire time, probably thirty minutes or more. Oh yeah, he also complimented me on my shoes.

I'll be back.

tig