The Acting Approach
One of the things that Service Maven Bob Farrell talks about is that even if you don't FEEL like giving good service, it's still your JOB. Which made me think about the possibility of hiring actors for customer service positions. I know, it's cliche, actors as waiters and all that. But it kind of makes sense: here are people who can practice their avocation while making a living. Here is your role: you are a customer service professional. Your job is to give your guests SPECTACULAR Service, no matter what.
Could work.
Could work.

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