The director in the Billing Department passed through the office and noticed that the font office staff answered the phone with one word: “Billing.”

Well, this drove her nuts. She went to her Office Manager and asked if maybe they could make a small change to the greeting, like maybe, “Billing department, how can I help you?” And maybe say their name?

Can’t do it,” the manager said. “Takes too much time.”

Well, the director finally got her way, and now that office gets more compliments for customer services than the entire rest of the company.

For six words and a name.

How can you make your greeting more friendly?

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Rob Wallis is an author, speaker and trainer specializing in success training and personal development. He is founder and CEO of The Wallis Group, a productivity firm located in California. Contact him at rob@thewallisgroup.com.